Technical Services

✅ Technical Support

Our technical support includes:

• One-on-one Remote Assistance
  Our engineers provide step-by-step software installation and machine debugging via remote desktop or video call.

• Quick Start Guidance
  Every machine comes with a USB flash drive containing full video tutorials for installation, operation, and maintenance.

• Easy Maintenance System
  Machines include automatic white ink circulation and one-click printhead cleaning for minimal downtime and easy upkeep.

• Ongoing Support
  Have questions after setup? Our professional support team is always here to help. You can reach us via:

  • WhatsApp: wa.me/12812506292

  • Email:Helen@okaimachinery.com

✅ Warranty Service

We stand behind the quality of our printers with:

• 1-Year Warranty
  Covers major hardware parts except printheads (consumable). Warranty starts from the date of delivery.

• Parts Replacement
  If a non-consumable part is damaged due to manufacturing defects, we’ll provide free replacement parts during the warranty period.

• USA-Based Support Warehouse
  Spare parts and support are available from our California warehouse, reducing wait time for US customers.

• Post-Warranty Support
  Even after your warranty ends, our team continues to offer support and parts supply at cost price.

Need help now? Visit our Contact Page or chat with our support team directly.